Shipping & Returns
POSTAGE
Our collections are made in limited batches or on a made-to-order basis. If we have your item already made and in stock we will ship as soon as we can, usually within 2 working days. If we are making your order for you please allow up to 3 weeks. We will confirm the delivery date with you with a confirmation email and tracking number once shipped.
Please get in touch before placing your order if you need an item by a specific date and we'll do our best to work within your time frame. Please contact us for all stock or shipping queries at hello@cece.studio
Parcels are sent with a trackable delivery service. Shipping costs will be calculated at checkout.
Thank you for your patience as we make your order for you. We greatly appreciate it.
CANCELLATIONS & RETURNS
We offer returns or exchanges up to 14 days of you receiving your parcel. Shipping costs are non refundable. Customer pays return postage.
Please return in the original condition with the labels attached and post back in the original packaging to:
CECE STUDIO
Staplehurst Grange
Staplers Road
Newport
Isle of Wight
PO30 2LU
Please note, the return package is the customers responsibility until it reaches us. We cannot offer a refund for goods that do not arrive or that arrive damaged. We recommend using a tracked postage service for the return.
Your payment will be refunded within 3-5 working days of us receiving and checking the item.
Bespoke pieces are non refundable.
Cancellations to any order to be done within 24 hours. Please contact us as soon as possible at hello@cece.studio
DUTIES
For purchases outside the UK, the customer will be responsible for any import tax, customs charges, duties and restrictions that the destination country might apply. The value of your item will be stated in a custom declaration accompanying the shipping documents, and charges will be collected on delivery of your parcel.
PACKAGING
All our packaging is 100% recyclable. Please reuse if you can, or recycle. The inks we use are vegan, non-toxic and acid-free.